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Customize Helpdesk in sharepoint 2010

Mar 13, 2015 at 12:11 PM
Help me!
I working with helpdesk template for sharepoint 2010. I have a issue. I created muliti services request. But when i see item "Serivice req Mgr home" , total value in "Overall Service Request Status" is zero. It like that:
Initiated: 0 ( 0%)

Engaged: 0 ( 0%)

Resolved: 0 ( 0%)

Closed: 0 ( 0%)
Althrough, i choice value for column "Status". Can you help me reason why value of in table" Overall Service Request Status" is not change?
Thanks you!